SHIPPING & RETURNS
Australia – products will be sent by Australia Express Post, securely and safely wrapped. Orders received before 12 noon between Monday and Friday will be shipped the same day.
International – We are only able to post to New Zealand outside of Australia. We used to send to around 190 countries worldwide but due to recent supplier changes we are no longer able to. We are sincerely sorry if this is an inconvenience.
Shipping Costs (Australia)
We offer subsidised flat rate express shipping. Your order will be sent via AusPost Express for just $6.95
Shipping Costs (International)
Postage costs to New Zealand are determined by the zone it is being sent to and the weight of the fully wrapped parcel. These will be shown during the checkout process.
International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. If these costs apply they are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to finalising your purchase.
International items will be sent via Australia Post International Express. Please allow up to 7-10 days though usually, they arrive in under 4 depending on the country.
Products are free of damage and breakage when your order is shipped from InnaSkin. Products are wrapped carefully to avoid any damage in transit, however occasionally accidents do happen and if, on opening your parcel you find a damaged product please email/phone InnaSkin within 48 hours.
If there is any other problem with your order please email us within 48 hours to initiate discussion. There are no refunds, exchanges or credits if a claim is not made within 10 days from purchase. There is no exchange, refund or credit for a product simply because you do not like it. We will refund or give a credit if an order is shipped in error.
If you find you have a problem with a product outside the 10 days please inform us, however, we reserve the right to issue a store credit or not depending on each individual case once the product has been returned. Postage is to be paid by the customer.
If a parcel is lost in transit we will assist you to deal with the relevant shipping company, however, once the parcel has been dispatched it can no longer be our responsibility and we will not refund, give a credit or replace the lost item.